We are Flexible
We believe the best client service is as efficient as it is effective. Top-flight service should meet the ultimate goals and objectives of the client, not the firm. For this reason, flexibility is at the core of our service model. We have always done business this way, and believe it has a lot to do with the loyal client base we have earned.
We work with each client on a case by case basis to develop a fee arrangement that works. While we utilize creative and best practices, no single “standard” fee arrangement works for all clients. Our matters are staffed with a lean team who provide the right combination of knowledge and experience from start to finish.
We are Responsive
We do not adhere to rigid practices or policies when it comes to client communication. While certain communications must be in “writing” or discussed in real time, we honor client preferences. If a client prefers text messaging, we’ll do that. If phone calls or emails are preferred, then that’s what we’ll do. And yes, we can be reached 24/7.
Our Approach is Practical
We do not have a “standard” or “routine” matter. A multi-million dollar construction defect case, an estate dispute, and a bet-the-farm shareholder matter might be among our active cases at a given time. That said, the common thread throughout our practice is that it is dynamic and complex. As a result, we have developed a highly informed perspective on what works, and does not, in bringing a case or matter to a successful resolution. Every move we make on a client’s behalf has a specific purpose and reason.
We Embrace Technology
We believe the practice of law should not be exempt from disruption. We regularly seek new ways to utilize technology in our ongoing effort to develop greater efficiencies. Our practice runs on several of the same applications widely used by start-ups to Fortune 100 companies, and client information is protected by a military-grade security firewall. We utilize best-in-class e-discovery programs through our trusted, external partners who specialize in handling the demands of large volumes of data.