Client Communication in the Digital Age

On Behalf of | Feb 17, 2018 | Firm News |

Client communication at our firm is one of the most important aspects of the delivery of our service. While we love the use of technology in our practice, we don’t rely solely on email or messaging (and, we don’t use it at all if requested by a client). Our philosophy is that, with a few exceptions, regular written status reports in litigation matters are integral.

There are several reasons why this is necessary, even in cases where we communicate with the client very frequently. First, the cases we handle are complex and often involve multiple claims, parties, and courts. Status reports tie everything together for our clients and help them to understand where they’ve been and where they are going. Secondly, the report often answers questions a client didn’t even know they had. These might include the exploration of “what if” scenarios. Third, it provides any new strategy or thinking we’ve developed as a result of what has happened in the case. This may include any new avenues for settlement. We aim to be straightforward and practical. No one wants to pay for a legal opinion that fails to provide guidance or direction.